Last Updated: September 1, 2026

Thank you for shopping with 17Blends.

We want every order to reach you safely and in excellent condition. Because our products include food and beverage items, we follow specific rules regarding returns, replacements, refunds, and damaged or incorrect orders.

By placing an order through our website, you agree to the terms of this Refund & Returns Policy.

1. FOOD & BEVERAGE PRODUCTS

17Blends products, including but not limited to matcha, ube, tea, powders, premixes, syrups, blends and other consumable products, are food products.

For food safety and hygiene reasons:

We generally do not accept returns of opened, used, or partially consumed food/beverage products.

Once a food product has been opened after delivery, we cannot guarantee how it has been stored or handled.

However, if your order arrives damaged, defective, contaminated, incorrect, or otherwise not in acceptable condition, please contact us and we will review the issue and, where appropriate, offer a replacement or refund.

2. WHEN CAN I REQUEST A REPLACEMENT OR REFUND?

You may contact us if:

A. You received a damaged product

If your product or its packaging was damaged during transportation, please contact us as soon as possible after delivery.

B. You received the wrong product

If you received a product that you did not order, please contact us and provide photographs of the product received.

C. Your order is missing an item

If an item from your order is missing, please notify us so that we can investigate and resolve the issue.

D. The product appears defective

If you believe that a product has a manufacturing or quality issue, contact us with details and supporting photographs/videos.

E. The product has been compromised during delivery

If the package appears tampered with, leaking, broken, or otherwise compromised when delivered, please document the condition and contact us immediately.

3. UNBOXING VIDEO

For damaged, incorrect, missing, or compromised orders, we strongly recommend recording an unboxing video from the moment the package is opened.

The video should clearly show:

The unopened shipping package
Shipping label
Condition of the package
Product packaging
Product received
Damage or issue

An unboxing video may help us verify the issue and process your request faster.

However, the absence of an unboxing video does not automatically mean that your request will be rejected. Each case may be reviewed individually.

4. HOW TO REPORT A PROBLEM

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.

Please send:

Order number
Name used for the order
Description of the issue
Clear photographs of the product
Photographs of the outer packaging
Unboxing video, if available

Send your request to:

Email: harneet0517@gmail.com

WhatsApp/Phone: +91 9876946494

Subject line:

RETURN/REFUND REQUEST – [ORDER NUMBER]

5. REPLACEMENTS

If your claim is approved, we may offer:

A replacement product
Replacement of the affected item
A refund for the affected item
Another appropriate resolution

The resolution will depend on the nature of the issue, product availability, and applicable law.

If a replacement is approved, we will provide instructions regarding the replacement process.

6. REFUNDS

If a refund is approved, the refund will generally be processed through the original payment method used for the purchase, wherever possible.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

We are not responsible for delays caused by banks, payment gateways, or other financial institutions.

7. SHIPPING CHARGES

If the issue is determined to have resulted from an error on our part, such as:

Sending the wrong product
Sending a damaged product
Sending a defective product
Missing an item from your order

17Blends may cover reasonable replacement shipping costs, where applicable.

For customer-initiated returns or cancellations that are permitted under this policy, shipping charges may not be refundable.

8. PRODUCTS DAMAGED AFTER DELIVERY

17Blends is not responsible for damage caused after successful delivery due to improper storage, handling, exposure to heat, moisture, sunlight, contamination, or other conditions outside our control.

For products such as matcha and other powdered beverages, customers should follow the storage instructions provided on the product packaging.

9. CHANGE OF MIND

Because our products are consumable food and beverage products, we generally do not accept returns simply because a customer has changed their mind, ordered the wrong flavour, does not like the taste, or no longer wants the product, once the order has been processed or delivered.

If you accidentally ordered the wrong product, please contact us as soon as possible. If the order has not yet been dispatched, we may be able to modify or cancel it at our discretion.

10. ORDER CANCELLATION

You may request cancellation of your order by contacting us as soon as possible after placing the order.

Cancellation requests are not guaranteed once an order has entered processing, packing, or shipping.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is successfully approved, any applicable refund will be processed according to this policy.

11. DELIVERY FAILURE

If a delivery attempt is unsuccessful because of circumstances such as:

Incorrect address provided by the customer
Incorrect or incomplete contact information
Customer unavailable to receive the package
Refusal to accept the package
Failure to respond to the courier
Repeated delivery attempts being unsuccessful

additional shipping charges or other applicable costs may apply before a package can be resent.

Where permitted, orders returned to us because of customer-provided incorrect information may be refunded after deducting applicable shipping or handling costs.

12. SALE & PROMOTIONAL PRODUCTS

Products purchased during special promotions, clearance sales, bundle offers, or promotional campaigns may be subject to additional terms.

Any special return, replacement, cancellation, or refund conditions applicable to a promotion will be communicated at the time of purchase.

Unless otherwise stated, defective, damaged, incorrect, or missing products will continue to be handled according to this policy and applicable law.

13. FREE GIFTS & BUNDLES

If your order includes a free gift, promotional item, bundle discount, or other promotional benefit, the refund value may be adjusted where necessary if the order is partially cancelled or refunded.

14. REFUNDS FOR QUALITY CONCERNS

If you believe there is a genuine quality issue with a consumable product, please do not continue consuming the product.

Order number
Product name
Batch/lot number
Best-before/expiry information
Photographs
Description of the concern

We may request additional information or arrange an appropriate investigation before determining the resolution.

15. EXCHANGES

We generally do not offer direct exchanges of opened or consumed food/beverage products.

If you receive an incorrect or defective product, we may provide a replacement instead.

16. NON-RETURNABLE PRODUCTS

Unless otherwise required by applicable law, the following are generally not eligible for return:

Opened food products
Used or partially consumed products
Products damaged after delivery due to improper storage or handling
Products without their original packaging where verification is necessary
Products returned without prior approval
Products purchased solely due to change of mind or taste preference

17. OUR RIGHT TO REVIEW CLAIMS

All refund and replacement requests are subject to verification.

17Blends reserves the right to request reasonable evidence, including photographs, videos, order details, batch information, or other relevant information before approving a claim.

We may decline a request where the available evidence indicates that the product was damaged, improperly stored, used, consumed, or otherwise compromised after delivery.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

18. CONTACT US

For questions regarding refunds, returns, replacements, or order issues, please contact:

17Blends

Email: harneet1709@gmail.com

Phone/WhatsApp: +91 9876946494

Business Address: Adampur, Jalandhar, Punjab-144102

Please include your order number whenever contacting us about an order.

A NOTE FROM 17BLENDS

We want you to love what arrives at your doorstep.

If something isn’t right with your order, please reach out to us. We’ll review the situation fairly and do our best to make it right.

Your trust matters to us. 💚💜

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy